Proofsource and Intercom: help articles that win AI answers
Connect Intercom and every AI visibility fix you approve can become a live article in your Intercom help center. Proofsource drafts it from the sources AI already trusts, files it in the collection that fits best, publishes after your yes, checks it is public, and measures whether ChatGPT, Perplexity, Gemini and others start naming your brand.
| Destination | Status | |
|---|---|---|
 Intercom help center | Connected | Publish |
 Zendesk Guide | Suggested | Add |
 GitBook | Suggested | Add |
Proofsource and Intercom, in short
The facts, ready to quote.
- Stage
- Preview: open on Pro plans and above, badge shown in the app
- Connects with
- An access token from an app in the Intercom Developer Hub
- Access it needs
- The token's help center permissions; optional collection and data region
- Where it shows
- Fixes, under Publish to, and the Integrations directory
- Undo
- One click removes the article Proofsource created
- Proof
- Day 7, 14 and 28 after the article goes live, Proofsource asks the same buyer questions again
Preview Preview means the publisher is open to Pro plans and above and shows a Preview badge in the app while we widen what it can publish. Approved fixes publish for real; nothing on your site changes until you say yes.
Why we love Intercom
In the makers' own words, from their own pages. Proofsource builds on it, never around it.
One shared inbox for every channel
Intercom's inbox pulls email, live chat, phone, WhatsApp and social conversations into a single workspace, with a Copilot that hands agents quick answers and translation in 45 plus languages.
From intercom.comTickets that keep everyone in the loop
Any conversation can become a ticket, customers are updated automatically over chat and email, and teams keep their context without switching tools.
From intercom.comA help center that is easy to find your way around
Intercom's own help center is a model of order: topic collections with short descriptions and article counts, plus search and a language picker, so answers are one click away.
From intercom.comHow Proofsource uses Intercom
Publishes approved AI visibility fixes as Intercom help center articles, checks they are live, and can undo them.
- Know
Find the question customers ask AI first
Proofsource sees ChatGPT or Perplexity recommend a competitor when a buyer asks how a product handles a task, because your help center never answers it.
- Act
Draft the article that answers it
The draft is built from the pages AI already cites for that question, in your voice, and opens with the direct answer.
- Ship
Publish to your Intercom help center
After your yes, Proofsource creates the article in the collection you set, or the one that fits best, and checks the public page.
- Prove
Check whether AI noticed
The same questions are asked again on day 7, 14 and 28, showing whether engines now name and cite you.
Set up Intercom in 4 steps
Create an app in the Developer Hub
In the Intercom Developer Hub, create an app for your workspace and copy its access token from Authentication.
Pick Intercom in Integrations
Choose the brand and paste the token. If your workspace is in the EU or Australia, set the data region.
Choose a collection, or let us
Paste a collection ID to fix the destination. Empty, Proofsource picks the best fitting collection for each article, or adds one when there is none.
Approve your first fix
Open a drafted fix, choose Intercom under Publish to, preview it and publish. Undo is always on the same screen.
| Article | Published | AI now names you |
|---|---|---|
| Zoom and Meet recording | Oct 30 | ChatGPTGemini |
| Share notes with your team | Oct 24 | Perplexity |
| Security and data policy | Waiting for your OK | – |
What you unlock with Intercom
One-click publishing
Approved fixes go live in Intercom without copy and paste.
Grounded drafts
Pages written from the sources AI already trusts for each lost question.
Live check
Proofsource reads the article back and confirms it is public before it counts.
Undo
Remove only the article Proofsource created, from the same screen.
Before and after
See whether AI started naming you after each Intercom article went live.
Approval first
Nothing publishes until someone with the right role says yes.
Google AI OverviewsGoogle AI Mode
Questions about Proofsource and Intercom
What does Proofsource change in Intercom?
Only your help center. Proofsource creates a new article in a collection, with the draft as its body, then checks it is public. It does not touch conversations, contacts, tickets, workflows or the Messenger.
How do I disconnect Intercom?
In Proofsource, open Integrations, pick Intercom and remove the connection. You can also delete the app or rotate its token in the Developer Hub, which cuts access at once. Articles already published stay unless you undo them first.
What does Preview mean for the Intercom integration?
It is open to Pro plans and above and fully publishes, with a Preview badge while we widen what it can publish. Every article still needs your approval first, and each one can be undone.
How do I know an Intercom article helped my AI visibility?
Proofsource asks the same buyer questions again on day 7, 14 and 28 after the article went live and shows, engine by engine, whether AI now names or cites you.
Which AI engines does Proofsource check?
Up to 10 depending on your plan: ChatGPT, Perplexity, Claude, Google AI Overviews, Google AI Mode, Gemini, Microsoft Copilot, Grok, DeepSeek and Meta AI. The free scan and trial run four.
What access does Proofsource need in Intercom?
An access token from an app you create in the Intercom Developer Hub, plus an optional collection ID and data region (us, eu or au). Proofsource uses it only to create, check and undo the articles you approve.
Pairs well with Intercom
Put Intercom to work for your AI visibility.
Scan your brand, connect Intercom, and see what AI says about you on up to 10 engines.
Google AI OverviewsGoogle AI Mode